At SOSitter, your trust means everything to us. This Privacy Policy explains how we collect, use, and protect your information when you use our app and services
SOSitter (“SOSitter,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you use the SOSitter mobile application, website, and related services (collectively, the “Services”). By accessing or using the Services, you acknowledge the practices described in this Privacy Policy.
facilitate appropriate care.
background-check status, including whether the caregiver has cleared the applicable screening. SOSitter does not receive or store a caregiver’s full Social Security number.
continues until the caregiver arrives. This information is used to facilitate the booking, support location-related functionality, and help the care seeker monitor the caregiver’s arrival. Users may manage location permissions through device settings, although disabling precise location may prevent certain features from functioning properly.
Certain information processed through SOSitter may be considered sensitive personal information under applicable law, including precise geolocation, government-issued identification information, identity-verification information, background-check information, and voluntarily provided information concerning a care recipient’s health, mental health, developmental conditions, disabilities, or special needs. SOSitter processes sensitive personal information only as reasonably necessary to provide and secure the Services, verify users, facilitate caregiving arrangements, perform or facilitate background screening, provide location-related functionality, comply with legal obligations, protect users, and for other purposes permitted by applicable law.
We may use personal information to:
SOSitter does not currently use personal information for targeted or cross-context behavioral advertising. If SOSitter materially changes its advertising or tracking practices in the future, this Privacy Policy will be updated as appropriate.
SOSitter does not sell personal information for monetary consideration. We may disclose personal information in the following circumstances:
Information may be shared between care seekers and caregivers as reasonably necessary to evaluate, arrange, and perform a caregiving engagement. A care seeker’s exact care location is not disclosed to a caregiver merely because the caregiver views or applies for an opportunity. When a care seeker
accepts a caregiver’s application, the care seeker is notified that acceptance will share the care location for purposes of facilitating the engagement and applicable geolocation functionality. SOSitter does not share users’ financial information with other users.
We may disclose information to service providers that perform services on our behalf, including payment processing, identity verification, background screening, cloud hosting, communications, security, and customer support. These providers may process information subject to their contracts with SOSitter, their own legal obligations, and applicable privacy laws.
Care seeker identity information may be processed through Persona for identity verification. Caregiver identifying information may be processed through Checkr for background screening. These providers may independently retain information in accordance with applicable law and their own policies.
We may disclose information when required by law, subpoena, court order, or other valid legal process, or when we reasonably believe disclosure is necessary to protect a person’s safety, prevent fraud or abuse, investigate misconduct, enforce our agreements, or protect SOSitter’s legal rights.
If SOSitter is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.
SOSitter generally retains user and care-recipient information for as long as the user’s account
remains active and thereafter only as reasonably necessary to provide the Services, comply with legal or regulatory obligations, address safety and fraud concerns, resolve disputes, enforce agreements, and satisfy legitimate recordkeeping requirements. Following account deletion, information may be deleted, de-identified, or retained where permitted or required for these purposes.
Identity-verification and background-screening providers may retain information under their own retention practices and legal obligations. Background-check information maintained by Checkr may be retained for at least five years in accordance with Checkr’s applicable policies and requirements. SOSitter does not receive or store caregivers’ full Social Security numbers.
To the extent SOSitter can access government-issued identification documents through Persona, the manner and duration of storage may depend on Persona’s services and SOSitter’s technical configuration. SOSitter seeks to limit retention of sensitive information to what is reasonably necessary for the purposes described in this Policy.
You may access, update, or correct certain profile and account information through your account settings.
You may request or initiate account deletion through available account functionality. Upon deletion, your profile will be removed from public view and personal information will be handled in
accordance with Section 4, including any information SOSitter is permitted or required to retain.
You may opt out of promotional email communications by using the unsubscribe mechanism in the communication or updating available preferences. You may not opt out of transactional, safety, account, booking, or legal communications necessary to provide the Services.
You may manage precise-location permissions through your device settings. Disabling location permissions may limit or prevent use of features that depend on precise location.
Subject to applicable law, you may request access to, correction of, or deletion of personal information by contacting hello@sositter.com. SOSitter may need to verify your identity before processing a request and may deny or limit a request where permitted by law.
If you are a California resident and applicable California privacy law provides you with rights regarding your personal information, those rights may include, subject to applicable exceptions and thresholds:
To submit a privacy request, contact hello@sositter.com. SOSitter will verify and respond to requests within the time required by applicable law. Where permitted by law, an authorized agent may submit a request on your behalf, subject to verification of the agent’s authority and your identity.
SOSitter uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These
measures may include encryption, access controls, secure infrastructure, and security review practices. No method of transmission or storage is completely secure, and SOSitter cannot guarantee absolute security. If a security incident triggers a legal notification obligation, SOSitter will provide notice as required by applicable law.
SOSitter may use cookies and similar technologies that are necessary to maintain login sessions, remember preferences, support security, and operate the Services. As of the effective date of this Policy, SOSitter does not use advertising or analytics SDKs, pixels, or similar technologies for targeted or behavioral advertising. Users may control certain cookies or device permissions through browser or device settings, although disabling necessary technologies may affect functionality.
The Services may integrate with or link to third-party services, including Persona, Checkr, Stripe, Google, and Apple. Third parties process information under their own terms, privacy policies, and legal obligations. SOSitter is not responsible for the independent privacy practices of third-party services.
SOSitter accounts and platform membership are limited to individuals 18 years of age or older.
Individuals under 18 may not create an account or independently use SOSitter as a care seeker or caregiver.
Adult care seekers may provide information about children in their care for purposes of arranging caregiving services. This may include a child’s name, age, care preferences, and, when voluntarily provided by the care seeker, information regarding emotional, mental health, developmental, medical, or special needs.
SOSitter does not knowingly permit children under 13 to create accounts or directly submit personal information through the Services. If SOSitter learns that a child under 13 has directly provided personal information without appropriate authorization, SOSitter will take appropriate steps to delete the information.
SOSitter is currently intended for users in the United States. If you access the Services from another jurisdiction, you understand that information may be processed in the United States, subject to
applicable law.
SOSitter may update this Privacy Policy from time to time. If material changes are made, SOSitter may provide notice by email, in-app notification, or another appropriate method before or when the changes take effect, as required by law. The Effective Date at the top of this Policy identifies the most recent version.
If you have questions about this Privacy Policy, SOSitter’s privacy practices, or wish to exercise an applicable privacy right, contact:
SOSitter
Email: hello@sositter.com
